FAQs
-
Personal - FAQs
Debit Card Improvements:
We are making improvements to our Debit Card Program effective February 2, 2026. To learn more please click here
Martin Luther King Jr. Day Closure
All Align branches and the member contact center will be closed on Monday, January 19, 2026 in observance of Martin Luther King Jr. Day. During this period, transactions can be made through online, mobile*, and telephone banking.
*Message and data charges may apply.
Delay of IRA Monthly Required Minimum Distribution: Please be informed that there is a delay affecting the monthly required minimum distributions for members with Individual Retirement Accounts (IRAs). We are actively addressing the issue and sincerely apologize for any inconvenience this may cause.
Notice of Statement Delay: Member statements are currently delayed. We are working to resolve the issue. Statements will be mailed out and made available to view as soon as possible. We apologize for any inconvenience this has caused and appreciate your understanding.
Member Scam Alert:
Members should be aware of a recent scam where individuals falsely claim to represent Align Credit Union. These callers might say a debit card transaction was attempted and ask you to verify your personal information. If you receive such a call, do not provide any details. Instead, hang up and contact our support center at 800-942-9575 for help. You can also view common signs of a scam by visiting: Fraud & Scam Protection
Disclosure:
*Message & data rates may apply.
